Press Release
October 2009
Knetgolf / GolfBallsOnly Reaches Customer Satisfaction Milestone
World’s Largest Pre-Owned Golf Ball Seller Boasts
Market-Leading 99.95 Percent Approval Rating
(TORONTO) – Knetgolf / GolfBallsOnly– the world’s largest combined recycler and refinisher of premium, pre-owned, brand-name golf balls at roughly half price of new golf balls – has recorded an impressive 99.95 percent customer satisfaction rating based on eBay feedback, high re-order levels and other key indicators.
This consumer approval stems from the company’s high quality and volume of recycled Titleist, Nike, Callaway and other “names-you-know” balls, a sophisticated cleansing and grading process, and on-time and accurate delivery of orders. Emphasizing overall personable service, the Knetgolf call center advises customers about ball brands and models suited to their individual games.
Through this service-oriented approach, Knetgolf enjoys a 99.5 percent feedback rating from eBay as its largest refurbished golf ball seller in the United States and Canada. Knetgolf also boasts record sales approaching 20 million golf balls in 2009, with 60 percent of first-time buyers ordering an average of 2.5 times annually. The company maintains a product return rate of less than half of one percent, positioning Knetgolf alongside top global e-commerce sites Amazon.com, Zappos.com, Buy.com and others.
Further validating the company’s high customer satisfaction and retention rates is Knetgolf Co-Founder Shaun Shienfield being named eBay Canada’s 2009 “Entrepreneur of the Year.”
“Knetgolf’s commitment to create exceptional customer experiences supports our unrivaled quality-value proposition,” says Gary Shienfield, CEO of Knetgolf. “Hassle-free shopping and a vast selection of premium balls at half price also contribute to impressing our loyal shoppers.”
Recovered from more than 2,000 exclusive golf resorts mainly in Arizona, California and Nevada, the golf balls undergo Knetgolf’s proprietary and leading-edge cleansing process to ensure top condition. The refurbished Titleist, Callaway, Nike and others are then graded Mint, “A,” “B” or “C” and offered at half price or better directly to the golf public at www.knetgolf.com.
Through its wholesale division, www.golfballsonly.com, Knetgolf supplies refinished and refurbished brand-name golf balls to mass-merchant retail chains, golf-specialty shops, pro shops and internet retailers in more than 30 countries. Many merchandisers realize greater margins and sell-through over new golf balls due to the aggressive price points and product quality.
Golfers lose more than one billion balls yearly and 4.5 balls per round on average, according to industry estimates.
About Knetgolf / GolfBallsOnly
Founded in 1995, Knetgolf / GolfBallsOnly is the world’s largest, fully-integrated recycler and refinisher of premium, pre-owned, brand-name golf balls. It’s on track to supply 20,000,000 golf balls to more than 200,000 golfers in 2009. Taking delivery of close to 100,000 golf balls daily at its two 25,000-square-foot processing plants in Arizona and Toronto, the company maintains the most efficient and sophisticated cleaning and grading processes with meticulous attention to the highest quality standards. In addition to its consumer website, www.knetgolf.com, and wholesale website www.golfballsonly.com,.
For more information about Knetgolf: www.knetgolf.com, www.golfballsonly.com, 877.563.8877.